The Super Bowl should really be a national holiday. Like Thanksgiving or the Fourth of July, everyone seems to have their own traditions. Mine is to invite friends over, make my should be world-famous taco salad and ridicule everything possible while hoping it’s a good game. When the ball is kicked off, the whole country…
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Answering customer service phone calls gets to be a monotonous bore after a while. Way back in 1990-something I had the opportunity to answer the calls for American Family Publishers, the magazine wholesaler that spokesman Ed McMahon gleefully exclaimed offered customers the unbelievable chance to win 10 MILLION DOLLARS!!!* (*If they had and returned the…
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One more blog entry about TCS since today is my last day with the company. What follows is a modified version of the article I wrote for the final company newsletter. Thanks to the writers of the series finale of M*A*S*H for the exceptional title that I stole from them. The numbers are staggering when…
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Time Customer Service, or TCS as the company was more affectionately known, provided over 31 years of world-class fulfillment to the Time Inc. family of magazines, the National Geographic Society, the Smithsonian Institution, Foreign Affairs, and numerous other clients. The end of TCS had been expected since an announcement made by the Meredith Corporation in…
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